Cannot Install HP Printer Software

iMac G4, 1GB, 10.4.2.

The installer for my HP 7410 AIO begins by showing 488 items to be
installed. When it gets down to #317 it quits with the standard
"Unexpectedly quit..." message.

Here is what I have tried:

- Booted from an external FW drive also running 10.4.2. (The software
installed on the external drive without incident and is fully
functional when I am running from the external drive.) While running
from the external drive I ran Disk Utility on the internal drive. No
problems. I ran Disk Warrior -- no problems.

- Rebooted from the internal drive in single-user mode and ran fsck. No
problems. Rebooted and repaired permissions.

- Trashed all pieces of the failed installation that I could find,
including all HP prefs (there is also an HP LaserJet on the network).

- Used "Quit Anything X" to kill background processes.

Any advice on what I missed would be most welcome!

Davoud

--
usenet *at* davidillig dawt com

In article <290720051131265123%star@sky.net>, Davoud <star@sky.net>
wrote:

> iMac G4, 1GB, 10.4.2.
>
> The installer for my HP 7410 AIO begins by showing 488 items to be
> installed. When it gets down to #317 it quits with the standard
> "Unexpectedly quit..." message.
>
> Here is what I have tried:
>
> - Booted from an external FW drive also running 10.4.2. (The software
> installed on the external drive without incident and is fully
> functional when I am running from the external drive.) While running
> from the external drive I ran Disk Utility on the internal drive. No
> problems. I ran Disk Warrior -- no problems.
>
> - Rebooted from the internal drive in single-user mode and ran fsck. No
> problems. Rebooted and repaired permissions.
>
> - Trashed all pieces of the failed installation that I could find,
> including all HP prefs (there is also an HP LaserJet on the network).
>
> - Used "Quit Anything X" to kill background processes.
>
> Any advice on what I missed would be most welcome!

The software for my HP all-in-one is also an uninstaller; you might look
for this option to be sure you've cleared things out before trying to
install again.

If you're installing from a CD that came with the device, you might look
at HP's web site to see if there's a newer version.

However I can't say I'm surprised by your trouble. While my all-in-one
is pretty good on its own, the software associated with it is an
absolute nightmare, beginning with the installer and continuing through
every stage of usage.

--
Tom "Tom" Harrington
Macaroni, Automated System Maintenance for Mac OS X.
Version 2.0: Delocalize, Repair Permissions, lots more.
See http://www.atomicbird.com/

Davoud:
> > iMac G4, 1GB, 10.4.2.
> > The installer for my HP 7410 AIO begins by showing 488 items to be
> > installed. When it gets down to #317 it quits with the standard
> > "Unexpectedly quit..." message...

Tom Harrington:
> The software for my HP all-in-one is also an uninstaller; you might look
> for this option to be sure you've cleared things out before trying to
> install again.

Thanks for taking time to reply. Unfortunately, the uninstaller doesn't
work because it says it can't find the HP Registry; the installation
apparently doesn't get far enough to create a registry.

> If you're installing from a CD that came with the device, you might look
> at HP's web site to see if there's a newer version.

The CD version that came with the printer is not compatible with Tiger,
thus I am using a recently released, downloaded version. I even
re-downloaded, even though the first downloaded file worked on the
external drive and on other Macs.

> However I can't say I'm surprised by your trouble. While my all-in-one
> is pretty good on its own, the software associated with it is an
> absolute nightmare, beginning with the installer and continuing through
> every stage of usage.

That approximates my experience as well. When they are good they are
very good, but when they are bad...

To make matters worse, I just tried to install the software on a 17"
PowerBook with exactly the same failure as described in my original
post. In addition to the external drive on my iMac, the software
installed without incident on my two Dual G5's. It's going to take some
serious head scratching to figure out what it is on the iMac's internal
drive and the PowerBook drive that the installer doesn't like.

Davoud

--
usenet *at* davidillig dawt com

I had a similar problem with Palm software a while back. Turned out that I
needed a newer version of Stuffit. Some bugs in Stuffit 8 or so about file
permissions and the like.

rtt


"Davoud" <star@sky.net> wrote in message
news:290720051324271940%star@sky.net...
> Davoud:
> > > iMac G4, 1GB, 10.4.2.
> > > The installer for my HP 7410 AIO begins by showing 488 items to be
> > > installed. When it gets down to #317 it quits with the standard
> > > "Unexpectedly quit..." message...
>
> Tom Harrington:
> > The software for my HP all-in-one is also an uninstaller; you might look
> > for this option to be sure you've cleared things out before trying to
> > install again.
>
> Thanks for taking time to reply. Unfortunately, the uninstaller doesn't
> work because it says it can't find the HP Registry; the installation
> apparently doesn't get far enough to create a registry.
>
> > If you're installing from a CD that came with the device, you might look
> > at HP's web site to see if there's a newer version.
>
> The CD version that came with the printer is not compatible with Tiger,
> thus I am using a recently released, downloaded version. I even
> re-downloaded, even though the first downloaded file worked on the
> external drive and on other Macs.
>
> > However I can't say I'm surprised by your trouble. While my all-in-one
> > is pretty good on its own, the software associated with it is an
> > absolute nightmare, beginning with the installer and continuing through
> > every stage of usage.
>
> That approximates my experience as well. When they are good they are
> very good, but when they are bad...
>
> To make matters worse, I just tried to install the software on a 17"
> PowerBook with exactly the same failure as described in my original
> post. In addition to the external drive on my iMac, the software
> installed without incident on my two Dual G5's. It's going to take some
> serious head scratching to figure out what it is on the iMac's internal
> drive and the PowerBook drive that the installer doesn't like.
>
> Davoud
>
> --
> usenet *at* davidillig dawt com