I have a pretty interesting problem on my hands. I am trying to setup
another Exchange account in Entourage 2004 and keep getting the
following error message:

Mail could not be received at this time.

The server for account "X" returned the error "Logon failure: Unknown
user name or bad password." Your username/password or security settings
may be incorrect. Would you like to try re-entering your password?

Here's the strange part. When I setup the account the Automatic
Configuration does fail so I click the right arrow and go to step 4 and
enter the information in manually. I click the right arrow again and
then click the "Verify My Settings" button and get told in the box that
"Your account settings have been successfully verified."

So everything is normal up until this point. Entourage, however, is
never able to connect to our Exchange server and access this account.
I constantly will receive the message posted above saying that my
information is incorrect. Now if I try to add another Exchange account
I do not get this message telling my my information is incorrect, it is
only with this on account specifically.

The only real difference that I noticed is that this Exchange account
has a different domain in the email address than the others that I have
tried (i.e. the one working is [at]microsoft.com but the one not is
[at]msn.com). That is the only difference I have noticed in the accounts.

Please help!


Anthony

Don't have a good answer for you but, this sounds similar to a problem I had
with my account. Our NT guy could not figure it out. Just one day Entourage
would not take my password. My account was fine on a windows machine and on
OWA. The only thing that solved it was that we moved my account from one
Exchange server to another one. (We have 2 exchange servers on our domain
for all the various groups we have.) Doing that resolved the problem, I
don't know why though.


Jose

in article 1117044430.316197.97440[at]g49g2000cwa.googlegroups.com, Anthony at
anthony522[at]hotmail.com wrote on 5/25/05 11:07 AM:

> So everything is normal up until this point. Entourage, however, is
> never able to connect to our Exchange server and access this account.
> I constantly will receive the message posted above saying that my
> information is incorrect. Now if I try to add another Exchange account
> I do not get this message telling my my information is incorrect, it is
> only with this on account specifically.
>
> The only real difference that I noticed is that this Exchange account
> has a different domain in the email address than the others that I have
> tried (i.e. the one working is [at]microsoft.com but the one not is
> [at]msn.com). That is the only difference I have noticed in the accounts.
>
> Please help!
>
>
> Anthony

Great. This sounds really ugly. I just posted a very similar message.
I am trying to get setup on exchange using OWA, and I get exactly the
same error message. I can login just fine with OWA, and from windows,
using the same exact acct name and pwd. I can even MOUNT the OWA
location as a webdav dir.

Unfortunately I don't have a supporting IT department, therefore I cant
get any help from them.

Are you guys using Tiger (10.4)?

Thanks,
Eric

Yes, I'm on Tiger but was having this problem before as well.

It must be something with Entourage and this account specifically but
unfortunately unless somebody from MS stops by, we may be out of luck.

I am running Panther, was using Entourage for a few months, working
with our Exchange server and no problems. Then one morning I came in
and Entourage indicated I was connected, but I was not getting any
messages. POP was working OK. Tried rebooting my machine, the Exchange
server, nothing worked. So I deleted the account, rebooted, then tried
to re-setup the account as new and got the same problem as desribed by
the original message above.

This weekend, am going to uninstall and re-install Entourage and see if
that helps. Any other suggestions?

Also, I did not update or add any software to my laptop between the
time it was working correctly and the time it appears to have stopped
working. Also, no sw upgrades were done to the Exchange server.

A couple of years ago, had a similar problem with PCs running W2K and
Exchange. Everything was working at the end of the day, the next
morning Exchange email was not working. Several hours of phone support
with MS, the solution was to purchase an upgrade for all the email
clients (Outlook). That did solve the problem.

Anthony wrote:
> Yes, I'm on Tiger but was having this problem before as well.
>
> It must be something with Entourage and this account specifically but
> unfortunately unless somebody from MS stops by, we may be out of luck.

I've come across this issue. If the tail end of your email address has a
long name and a short name try the other Ex. me[at]mylongname.com or
me[at]myname.com
Exchange is a funny beast. I've also found that if some update is made to
the exchange server your password may change from small letters to capital
letters or visa versa.

in article 1117044430.316197.97440[at]g49g2000cwa.googlegroups.com, Anthony at
anthony522[at]hotmail.com wrote on 5/25/05 2:07 PM:

> I have a pretty interesting problem on my hands. I am trying to setup
> another Exchange account in Entourage 2004 and keep getting the
> following error message: Mail could not be received at this time.
>
> The server for account "X" returned the error "Logon failure: Unknown
> user name or bad password." Your username/password or security settings
> may be incorrect. Would you like to try re-entering your password?
>
> Here's the strange part. When I setup the account the Automatic
> Configuration does fail so I click the right arrow and go to step 4 and
> enter the information in manually. I click the right arrow again and
> then click the "Verify My Settings" button and get told in the box that
> "Your account settings have been successfully verified."
>
> So everything is normal up until this point. Entourage, however, is
> never able to connect to our Exchange server and access this account.
> I constantly will receive the message posted above saying that my
> information is incorrect. Now if I try to add another Exchange account
> I do not get this message telling my my information is incorrect, it is
> only with this on account specifically.
>
> The only real difference that I noticed is that this Exchange account
> has a different domain in the email address than the others that I have
> tried (i.e. the one working is [at]microsoft.com but the one not is
> [at]msn.com). That is the only difference I have noticed in the accounts.
>
> Please help!

> Anthony
>

So the problem may be with Exchange then and not Entourage?