Rob,

I suspect you have had the Gallery run on startup. I haven't used PP for
a while and I discovered yesterday that if I try to use the Gallery
(mine doesn't run on startup), I get a crash.

I've tried Repair Permissions with no success. I am wondering if the
problem relates to a recent OSX update.

Andrew

Rob Banzai wrote:
> PowerPoint X worked fine for me a few weeks ago and today it will no
> longer behave. I start it, I see the splash screen, and then after a
> few seconds it crashes. Word, Excel and Entourage work just fine.
>
> I've searched the group, searched Microsoft's website and found
> nothing useful.
>
> I've deleted all the prefs I've seen mentioned.
>
> I've upgraded from 10.2.5. to 10.2.6. I made sure I had the latest
> office update (10.1.3.)
>
> I took all the OS 9 fonts out, restarted, same problem. I took out all
> the OS X fonts from both the main library and the user library leaving
> only Charcoal behind, same problem.
>
> This is obviously not a font issue. Any other ideas? I have nothing
> left to try and I'm sure not about to reinstall my OS just for
> Powerpoint.
>
> Thanks for any assistance

Dinsdale <dinsdale[at]ihug.co.nz> wrote:

> I suspect you have had the Gallery run on startup. I haven't used PP for
> a while and I discovered yesterday that if I try to use the Gallery
> (mine doesn't run on startup), I get a crash.
>
> I've tried Repair Permissions with no success. I am wondering if the
> problem relates to a recent OSX update.

This was a known problem of early versions of Office but as far as I
know, it is supposed to be long fixed. Are you running Office X 10.1.2/3
???


Corentin


--
- Mac MVP (Francophone) -

http://support.microsoft.com/default.aspx?ln=FR&scid=fh;FR;mvp
http://www.microsoft.com/FRANCE/Support/home/Newsgroup.Asp

Running Office x 10.1.2/3

Corentin Cras-Méneur wrote:
> Dinsdale <dinsdale[at]ihug.co.nz> wrote:
>
>
>>I suspect you have had the Gallery run on startup. I haven't used PP for
>>a while and I discovered yesterday that if I try to use the Gallery
>>(mine doesn't run on startup), I get a crash.
>>
>>I've tried Repair Permissions with no success. I am wondering if the
>>problem relates to a recent OSX update.
>
>
> This was a known problem of early versions of Office but as far as I
> know, it is supposed to be long fixed. Are you running Office X 10.1.2/3
> ???
>
>
> Corentin
>
>

Dinsdale <dinsdale[at]ihug.co.nz> wrote:

> Running Office x 10.1.2/3

That's weird. You're the second person I know of who seems to be
affected by the "return" of this bug. I sure don;t see it but I wonder
what could be the difference.


Corentin

--
- Mac MVP (Francophone) -

http://support.microsoft.com/default.aspx?ln=FR&scid=fh;FR;mvp
http://www.microsoft.com/FRANCE/Support/home/Newsgroup.Asp

Dinsdale <dinsdale[at]ihug.co.nz> wrote:

> What version of OSX are you running? I'm running 10.2.6 with all the
> security patches running. Also have run the Hard Drive Updater - I have
> a 1GHz DP Digital Audio machine.

I've been running both the French and US versions of Office 10.1.3 under
MacOS X 10.2.6 without any problem on a PM G4/800 and a PB G4/500.


Corentin

--
- Mac MVP (Francophone) -

http://support.microsoft.com/default.aspx?ln=FR&scid=fh;FR;mvp
http://www.microsoft.com/FRANCE/Support/home/Newsgroup.Asp

Hi,

maybe I'm the third user experiencing this problem. I'm running a
PowerBook G4 Titanium with OSX 10.2.6, all online updates attached.
I'm running Office v.X with all Updates (10.1.2 / 10.1.3).

I have the same problem: PowerPoint was running well. Some day (I'm
not a heavy PowerPoint user) it stopped working. Regardless if I start
it via a double click on a document or try to start it via the dock,
shortly after the splash screen the programm dies.

Entourage, Word and Excel are working fine.

This is the crash file:

----------------------------------------------------------------------
**********

Date/Time: 2003-07-24 11:12:05 +0200
OS Version: 10.2.6 (Build 6L60)
Host: WernerTiBook.hamburg.picturesafe.de

Command: Microsoft PowerPoint
PID: 2103

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000004

Thread 0 Crashed:
#0 0x00367900 in 0x367900
#1 0x00369f38 in 0x369f38
#2 0x00b2f93c in 0xb2f93c
#3 0x00ae988c in 0xae988c
#4 0x00ae94a4 in 0xae94a4
#5 0x00ae9234 in 0xae9234
#6 0x00b36550 in 0xb36550
#7 0x00b352c0 in 0xb352c0
#8 0x00366e90 in 0x366e90
#9 0x00365890 in 0x365890
#10 0x00363c04 in 0x363c04
#11 0x002afabc in 0x2afabc
#12 0x002afa7c in 0x2afa7c
#13 0x002af818 in 0x2af818
#14 0x00283c60 in 0x283c60
#15 0x00283a24 in 0x283a24
#16 0x00283994 in 0x283994
#17 0x00262904 in 0x262904
#18 0x002573a0 in 0x2573a0
#19 0x009541c8 in 0x9541c8
#20 0x009540cc in 0x9540cc
#21 0x969a2c54 in DispatchEventToHandlers
#22 0x969a2fbc in SendEventToEventTargetInternal
#23 0x969a63d0 in SendEventToEventTargetWithOptions
#24 0x969b2940 in ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*)
#25 0x969a2d0c in DispatchEventToHandlers
#26 0x969a2fbc in SendEventToEventTargetInternal
#27 0x969b5494 in SendEventToEventTarget
#28 0x009778ac in 0x9778ac
#29 0x00264f88 in 0x264f88
#30 0x00254fcc in 0x254fcc

PPC Thread State:
srr0: 0x00367900 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x003678f4 ctr: 0x00361750 mq: 0x00000000
r0: 0x0000000c r1: 0xbfffeb00 r2: 0x0112d000 r3: 0x00361750
r4: 0x00000003 r5: 0x00000000 r6: 0x01379c2c r7: 0xbfffeb89
r8: 0x00000000 r9: 0xbfffec08 r10: 0xa0130d40 r11: 0x00000bf8
r12: 0x01130d14 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000070 r22: 0x013781d4 r23: 0x00000000
r24: 0x00000000 r25: 0x013781d4 r26: 0x027a692c r27: 0x00000003
r28: 0x011d55d0 r29: 0x011d55d4 r30: 0x00000000 r31: 0x00000000

----------------------------------------------------------------------

Best regards,

Wolfgang

Mickey Stevens <mickey.stevens[at]mvps.org> wrote in message news:<BB4714D7.17F02%mickey.stevens[at]mvps.org>...
> Try the suggestions at the PowerPoint FAQ.
> <http://www.rdpslides.com/pptfaq/FAQ00395.htm>
>
> On 7/25/03 6:31 AM, in article
> bc397356.0307240204.1b53e270[at]posting.google.com, "Wolfgang Werner"
> <wwerner[at]picturesafe.de> wrote:
>
> > Hi,
> >
> > maybe I'm the third user experiencing this problem. I'm running a
> > PowerBook G4 Titanium with OSX 10.2.6, all online updates attached.
> > I'm running Office v.X with all Updates (10.1.2 / 10.1.3).
> >
> > I have the same problem: PowerPoint was running well. Some day (I'm
> > not a heavy PowerPoint user) it stopped working. Regardless if I start
> > it via a double click on a document or try to start it via the dock,
> > shortly after the splash screen the programm dies.
> >
> > Entourage, Word and Excel are working fine.

same here:
it just suddenly happened (I guess after (but not during!) using it a
couple of months ago.
Running OS X 10.2.5 and all microsoft updates (that is by now 10.1.4);
ran repair disk permissions, removed all said preferences (no 'temp'
to be found, though) - still: programm dies. After last reinstall of
PPT I had a message saying "kann nicht auf gemeinsam benutzte
Bibliotheken zugreifen" = 'cannot access shared libraries' when
starting from dock. But no longer. This all mucho strange.

hans. <hrausch[at]snafu.de> wrote:

Hi Hans,

> and you were RIGHT. I did exactly that. Saved (except my templates -
> silly me, but of course they are hidden in god knows where and I had
> an alias on the desktop. Wake Up! An alias! anyhow...) the lot,
> removed office, reinstalled it, reinstalled the updates (here's one we
> clverly stored in a KNOWN location :), re-repaired permissions at some
> point in the process an - hey presto: it works.

Great!!! I'm really glad it worked. Sorry for your templates though...
:-\

> Now let us all wait for the next time we want to use PPT and it just
> crashes on start...
> h.

:->

Corentin


--
- Mac:MS MVP (Francophone) -

(MS) MVP: http://support.microsoft.com/default.aspx?ln=FR&scid=fh;FR;mvp
Newsgroups produits MS: http://support.microsoft.com/newsgroups/?ln=FR

I've had the same problems with Office X and they're driving me crazy!
In my case, the only program that works is Word. Strangely enough,
it happened at the same time on both of my Apple computers. Go
figure! I tried Microsoft's solutions to these problems as listed on
their support page ("font issues" which didn't make my software work).
I called Apple and after much ado determined that the problem was
with the MS software. Being the idiot that I am, I briefly tried to
contact MS via phone which absolutely did not work (couldn't get them
and cost would've been $250 had I been able to). Now I'm perusing
forums to try and find help.

I can open individual PowerPoint files, but I can't open the program
itself (or Excel for that matter). I've previously had no problems
with either of these programs. I've tried reloading Office X, but
these still don't work. From these discussions, I've gathered that
there's a different way to "uninstall" Office X using the Office X
start-up disc. Am I understanding this correctly? I've already used
the normal Apple technique for removing and reinstalling programs and
this didn't fix my problems with Office X.

Thank you for taking the time to read my posting and hopefully answer
my question. Now that I've switched to Apple, I've got very little
tolerance for MS software issues anymore and this is driving me crazy.

Mark


crasmen[at]mvps.org (Corentin Cras-Méneur) wrote in message news:<1fzn8dc.1xlfw0c186kqo0N%crasmen[at]mvps.org>...
> hans. <hrausch[at]snafu.de> wrote:
>
> Hi Hans,
>
> > and you were RIGHT. I did exactly that. Saved (except my templates -
> > silly me, but of course they are hidden in god knows where and I had
> > an alias on the desktop. Wake Up! An alias! anyhow...) the lot,
> > removed office, reinstalled it, reinstalled the updates (here's one we
> > clverly stored in a KNOWN location :), re-repaired permissions at some
> > point in the process an - hey presto: it works.
>
> Great!!! I'm really glad it worked. Sorry for your templates though...
> :-\
>
> > Now let us all wait for the next time we want to use PPT and it just
> > crashes on start...
> > h.
>
> :->
>
> Corentin

On 8/18/03 5:04 PM, in article
9d4e4622.0308181404.40d8bcf0[at]posting.google.com, "Mark Douglas"
<mark.douglas[at]mac.com> wrote:

> I've had the same problems with Office X and they're driving me crazy!
> In my case, the only program that works is Word. Strangely enough,
> it happened at the same time on both of my Apple computers. Go
> figure! I tried Microsoft's solutions to these problems as listed on
> their support page ("font issues" which didn't make my software work).
> I called Apple and after much ado determined that the problem was
> with the MS software. Being the idiot that I am, I briefly tried to
> contact MS via phone which absolutely did not work (couldn't get them
> and cost would've been $250 had I been able to). Now I'm perusing
> forums to try and find help.
>
> I can open individual PowerPoint files, but I can't open the program
> itself (or Excel for that matter). I've previously had no problems
> with either of these programs. I've tried reloading Office X, but
> these still don't work. From these discussions, I've gathered that
> there's a different way to "uninstall" Office X using the Office X
> start-up disc. Am I understanding this correctly? I've already used
> the normal Apple technique for removing and reinstalling programs and
> this didn't fix my problems with Office X.

That's right. To completely remove Office X, you need to use a utility on
the CD. Insert the Office X CD, then open the Value Pack. Click the Value
Pack Installer. Check "Remove Office", then install . Run the "Remove
Office" utility. When done, re-install Office X from the CD.

After re-installing, download and install the latest Office X updates, which
are 10.1.2 and 10.1.4 (10.1.3 is unnecessary). They¹re available from
Microsoft.
<http://www.microsoft.com/mac/downloads.aspx#OfficeX>

That should take care of your problems. If it doesn't, that means that
general system troubleshooting, like Disk First Aid, may be necessary. See
this page for a full procedure if the above did not work.
<http://www.rdpslides.com/pptfaq/FAQ00395.htm>

> Thank you for taking the time to read my posting and hopefully answer
> my question. Now that I've switched to Apple, I've got very little
> tolerance for MS software issues anymore and this is driving me crazy.
>
> Mark

--
Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

Mickey,

Thank you for taking the time to reply to my inquiry. I tried as you
suggested and used the Office X disc to uninstall office.
Unfortunately, the problem persists though. I guess it is related to
"fonts" as I can see the individual Office programs (Powerpoint and
Excel only) getting hung on this when they're loading. MS says
there's a known problem with "fonts" and I followed all their arduous
tasks to try and rectify the situation, but that didn't work.

Any other thoughts? - I'm getting pretty down about this - an entire
day trying to fix and still nothing.

Mark

Mickey Stevens <mickey.stevens[at]mvps.org> wrote in message news:<BB66C0FE.1A25D%mickey.stevens[at]mvps.org>...
> On 8/18/03 5:04 PM, in article
> 9d4e4622.0308181404.40d8bcf0[at]posting.google.com, "Mark Douglas"
> <mark.douglas[at]mac.com> wrote:
>
> > I've had the same problems with Office X and they're driving me crazy!
> > In my case, the only program that works is Word. Strangely enough,
> > it happened at the same time on both of my Apple computers. Go
> > figure! I tried Microsoft's solutions to these problems as listed on
> > their support page ("font issues" which didn't make my software work).
> > I called Apple and after much ado determined that the problem was
> > with the MS software. Being the idiot that I am, I briefly tried to
> > contact MS via phone which absolutely did not work (couldn't get them
> > and cost would've been $250 had I been able to). Now I'm perusing
> > forums to try and find help.
> >
> > I can open individual PowerPoint files, but I can't open the program
> > itself (or Excel for that matter). I've previously had no problems
> > with either of these programs. I've tried reloading Office X, but
> > these still don't work. From these discussions, I've gathered that
> > there's a different way to "uninstall" Office X using the Office X
> > start-up disc. Am I understanding this correctly? I've already used
> > the normal Apple technique for removing and reinstalling programs and
> > this didn't fix my problems with Office X.
>
> That's right. To completely remove Office X, you need to use a utility on
> the CD. Insert the Office X CD, then open the Value Pack. Click the Value
> Pack Installer. Check "Remove Office", then install . Run the "Remove
> Office" utility. When done, re-install Office X from the CD.
>
> After re-installing, download and install the latest Office X updates, which
> are 10.1.2 and 10.1.4 (10.1.3 is unnecessary). They¹re available from
> Microsoft.
> <http://www.microsoft.com/mac/downloads.aspx#OfficeX>
>
> That should take care of your problems. If it doesn't, that means that
> general system troubleshooting, like Disk First Aid, may be necessary. See
> this page for a full procedure if the above did not work.
> <http://www.rdpslides.com/pptfaq/FAQ00395.htm>
>
> > Thank you for taking the time to read my posting and hopefully answer
> > my question. Now that I've switched to Apple, I've got very little
> > tolerance for MS software issues anymore and this is driving me crazy.
> >
> > Mark

> There are two issues that usually affect these apps:
>
> 1) corrupted fonts (Word Excel and PPT cannot launch but Entourage can).
>
> 2) the "Gallery" bug: Word Excel and PPT cannot launch if the gallery
> appears at startup, but you can launch the app by double-clicking one of
> its files
>
> In the later case, you need to make sure Offie is up to date, and that
> you don;t have any "weird" QuickTime plug-in installed (some versions of
> the DivX plug-in had this effect).
> You can still launch the app through one of its documents and disable
> the Gallery in the preferences.
>
>
> Corentin


Corentin,

I did recently download a DivX plug-in on both of my computers, but
that was one of the first things I tried trashing to get Powerpoint
and Excel to work again and it didn't resolve the problem. Maybe I
need to restart my computer after dumping the DivX plug-in. I can
launch the apps if I open a document, though. Strangely enough, Word
seems to be working well - just Powerpoint and Excel are screwed-up.
They both hang when scanning for "fonts" at the beginning of
application start-up.

I'm going to try to rid myself of the DivX again and if that doesn't
work, I'll probably come crying here again.

Thank you very much for taking the time - like I said, I'm about to go
bezerk as I have an upcoming talk I need to give on Powerpoint.

Mark

Corentin,

As a follow-up to my last message - I got rid of the DivX plug-in and
uninstalled and then reloaded Office X. I was sure this would fix the
problem as the loading of DivX on both of my Apples was the only
logical way to explain both of them refusing to start Powerpoint and
Excel at the same time. Unfortunately, however, this didn't fix the
problem.

When I start up Powerpoint, it indicates that it is quiting after
getting hung up on "fonts". I was able to launch Powerpoint through a
file and disabled the start-up Gallery as you suggested. This fixed
the problem. Alas, I have no Excel document to let me open Excel in
this manner. Plus, it ticks me off that I'm having to disable part of
the software to get it to function.

Does the "Gallery" function that I'm disabling serve any important
function? Can you think up any other fixes to my problem?

TIA,

Mark

>
> There are two issues that usually affect these apps:
>
> 1) corrupted fonts (Word Excel and PPT cannot launch but Entourage can).
>
> 2) the "Gallery" bug: Word Excel and PPT cannot launch if the gallery
> appears at startup, but you can launch the app by double-clicking one of
> its files
>
> In the later case, you need to make sure Offie is up to date, and that
> you don;t have any "weird" QuickTime plug-in installed (some versions of
> the DivX plug-in had this effect).
> You can still launch the app through one of its documents and disable
> the Gallery in the preferences.
>
>
> Corentin

Mark Douglas <mark.douglas[at]mac.com> wrote:

> Corentin,
>
> I did recently download a DivX plug-in on both of my computers, but
> that was one of the first things I tried trashing to get Powerpoint
> and Excel to work again and it didn't resolve the problem. Maybe I
> need to restart my computer after dumping the DivX plug-in.

You need to restart if the plug-in was in /Library/QuickTime plug-ins
and just logout and back in if it was in the same folder in your user
folder.

> I can
> launch the apps if I open a document, though. Strangely enough, Word
> seems to be working well - just Powerpoint and Excel are screwed-up.
> They both hang when scanning for "fonts" at the beginning of
> application start-up.

> I'm going to try to rid myself of the DivX again and if that doesn't
> work, I'll probably come crying here again.

Great. Let us know :-)))

> Thank you very much for taking the time - like I said, I'm about to go
> bezerk as I have an upcoming talk I need to give on Powerpoint.


I can imagine :-)

Corentin



--
- Mac:MS MVP (Francophone) -

(MS) MVP: http://support.microsoft.com/default.aspx?ln=FR&scid=fh;FR;mvp
Newsgroups produits MS: http://support.microsoft.com/newsgroups/?ln=FR

Mark Douglas <mark.douglas[at]mac.com> wrote:

Hi Mark,

> As a follow-up to my last message - I got rid of the DivX plug-in and
> uninstalled and then reloaded Office X. I was sure this would fix the
> problem as the loading of DivX on both of my Apples was the only
> logical way to explain both of them refusing to start Powerpoint and
> Excel at the same time. Unfortunately, however, this didn't fix the
> problem.

:-\

> When I start up Powerpoint, it indicates that it is quiting after
> getting hung up on "fonts". I was able to launch Powerpoint through a
> file and disabled the start-up Gallery as you suggested. This fixed
> the problem. Alas, I have no Excel document to let me open Excel in
> this manner. Plus, it ticks me off that I'm having to disable part of
> the software to get it to function.

Since Font is the last thing you see, it could be worth checking that
out. Try a utility like FintDoctor (even the demo version) to try and
identify Font corruption that could affect the app. I don't quite see
how the font could affect the project gallery (and not the rest of the
program) but you never know.
Office uses the full range of fonts that may be available:
/Library/Fonts
~/Library/Fonts
/Applications/Microsoft Office/Office/Fonts
/System Folder/Fonts
/Network/Fonts (when it exists

so really take the time to check them all.

> Does the "Gallery" function that I'm disabling serve any important
> function? Can you think up any other fixes to my problem?


I never ever ever use it other than to try and understand why other
people have issues with it :->
It just helps you select and organize your templates so that you can
chhose what to use to create a new document at startup...


Corentin

--
- Mac:MS MVP (Francophone) -

(MS) MVP: http://support.microsoft.com/default.aspx?ln=FR&scid=fh;FR;mvp
Newsgroups produits MS: http://support.microsoft.com/newsgroups/?ln=FR